Refund Policy

Last updated: 4 July 2026

This Refund Policy explains when and how you can obtain a refund for eSIM data plans purchased from Esimify Global Private Limited ("eSIMify", "we", "us", or "our") through esimify.in and the eSIMify apps. Because eSIMs are digital products delivered instantly, refunds are handled according to the specific situations described below. Our goal is always to be fair, quick and transparent.

1. eSIM activation failed

If your eSIM could not be activated due to a technical issue on our side or with the network provider, you are entitled to a full refund with no deduction. The amount is returned to your original payment method / bank account within a maximum of 24 hours. When our support agents are online during working hours, refunds are typically processed within 4–8 hours.

2. Network issues at your destination

If you travel and experience genuine network problems at the destination the plan covers, please contact our support team on WhatsApp. After reviewing your usage, we will refund up to 50% of the plan value, calculated on the data or days already consumed.

3. Wrong destination purchased

If you purchased a plan for the wrong destination, contact us on WhatsApp or by email at support@esimify.in to request a refund. A refund is available only if the eSIM has not been installed or used. Once an eSIM is installed or has started consuming data, it is considered used and cannot be refunded under this clause.

4. Device compatibility

eSIM support depends on your device. Please confirm your device is eSIM-compatible and carrier-unlocked before purchasing (see our compatible-devices guide). If you did not check compatibility beforehand and your device turns out to be incompatible, contact our support team on WhatsApp and we will assist you and review the matter on a case-by-case basis.

How refunds are processed

• Approved refunds are returned to your original payment method / bank account.
• For activation failures, no processing fee or deduction is applied.
• Depending on your bank or payment provider, it may take a few additional business days for the credit to reflect after we process it.

What is generally not refundable

• Plans that have been fully used or expired.
• eSIMs that have been installed and consumed (except the partial network-issue case in section 2).
• Charges arising from your own carrier or roaming outside the eSIMify plan.

How to request a refund

Reach us on WhatsApp (+91 8291000333) or email support@esimify.in with your order number and a short description of the issue. We do not share your personal information with any third party while handling your request.

Company details

Esimify Global Private Limited
GSTIN: 27AAJCE4107C1Z1
Udyam Registration No.: UDYAM-MH-33-0792221
Registered office: UNIT NO. 2114, Z1 WING, PLOT NO. 03, SECTOR-25, JANTA MARKET ROAD, VASHI, NAVI MUMBAI, MAHARASHTRA, INDIA.
Email: support@esimify.in
Website: https://esimify.in