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FAQ's

Find quick answers about setup, activation and your travel eSIM.

  • Is my personal data safe with eSIMify?

    We encrypt payments and account data and only collect the information needed to deliver and support your eSIM. We do not sell your personal data.

  • Our support team is available through in-app chat and by email at support@esimify.in. Please include your order number so we can help you faster.

  • Your phone must support eSIM and be carrier-unlocked to use eSIMify. Check the supported devices list at https://esimify.in/devices, or look for Add eSIM under your phone Cellular/Mobile Data settings.

  • Yes, and we recommend it. You can purchase and install the eSIM at home over Wi-Fi, then simply enable the line when you land so you have data the moment you arrive.

  • If an eSIM cannot be activated due to a technical issue on our side, our team will troubleshoot and, where it cannot be resolved, arrange a replacement or refund in line with our refund policy. eSIMs that have already been installed and used are generally non-refundable. Email support@esimify.in for help.

  • You can pay using UPI, credit and debit cards, net banking, and popular wallets. All payments are processed securely and your card details are never stored on our servers.

  • Most recent phones can store several eSIM profiles and keep two active at the same time. You can install multiple eSIMify plans and switch between them in your phone settings.

  • For most plans the APN is configured automatically. If you have no data after activation, set the APN shown on your plan page under Settings > Cellular/Mobile Data > eSIM > Cellular/Mobile Data Network.

  • You need an internet connection (Wi-Fi or your current mobile data) only to download and install the eSIM profile. After installation it runs on its own mobile network and no Wi-Fi is required.

  • First make sure the eSIM line is turned on, Data Roaming is enabled for it, and you are in a covered area. Try selecting the network manually under Network Selection, then restart your phone. If it still fails, contact support@esimify.in with your order number.

  • Go to Settings > Cellular/Mobile Data, tap the eSIMify plan, and choose Delete eSIM or Remove Data Plan. Deleting an installed profile usually cannot be undone, so only remove it once the plan has expired.

  • An eSIM profile can normally be installed on only one device at a time, and many cannot be re-scanned once installed. If you need to change devices, contact support@esimify.in before removing the eSIM so we can advise on re-issuing it.

  • In Settings > Cellular/Mobile Data, select your eSIMify plan as the line for Cellular/Mobile Data and turn on Data Roaming for that line only. You can keep your primary SIM for calls if you wish.

  • Yes. Your eSIM works alongside your primary SIM, so you can keep your regular number for calls and SMS while using eSIMify for data. To avoid roaming charges, turn off data roaming on your primary line.

  • Single-country plans work in one country, while our Regional and Global plans cover multiple countries on a single eSIM. Check the coverage list on each plan page before buying.

  • On most plans and devices you can turn on Personal Hotspot or tethering to share your eSIM data with other devices. A few plans restrict tethering, and this is noted on the plan page.

  • Most eSIMify travel plans are data-only. You can still call and message over the internet using apps like WhatsApp, FaceTime, or Telegram. Plans that include a local number for calls and SMS are labelled clearly on the plan page.

  • Your connection pauses once the data or validity ends, and you are never charged extra for overage. To keep using mobile data, top up the existing eSIM or purchase a new plan.

  • Yes, many plans support top-ups. Open the eSIMify app, select the eSIM, and tap Top up to add more data or extend validity without installing a new profile. If a plan is not top-up eligible you can simply buy a new one.

  • Open the eSIMify app and go to My eSIMs to see your remaining data and days of validity. On some networks you can also dial the carrier balance code shown on your plan page.

  • Validity usually starts when the eSIM first connects to a supported network at your destination, not when you buy or install it. The exact activation rule is shown on each plan page before checkout.

  • Most eSIMs are delivered within a few minutes of a successful payment, and your plan is ready as soon as you install the profile. If you do not receive your QR code within 30 minutes, check your spam folder or contact support@esimify.in.

  • You can install the eSIM manually. In Settings > Add eSIM choose Enter details manually and type the SM-DP+ Address and Activation Code shown on your eSIMify order page. The same details are available in the app under My eSIMs > Manual installation.

  • After your order is confirmed you will receive an eSIM QR code by email and in the eSIMify app under My eSIMs. On your phone go to Settings > Cellular/Mobile Data > Add eSIM (or Add Data Plan), choose Scan QR code, and point the camera at the code. Follow the on-screen steps to finish installing the profile.

  • Activation methods vary by carrier but generally involve scanning a QR code provided by the carrier, using a carrier's app, or manually entering activation details in your device's cellular settings.

  • eSIMs offer the same level of security as traditional SIM cards. They use encryption and secure authentication methods to protect your cellular account and personal information.

  • You can store and manage multiple eSIM profiles directly from your device's settings. This allows you to switch between different carriers and data plans easily, depending on your needs.

  • Yes, eSIMs are ideal for international travel, allowing you to switch to local carriers or international data plans without the need for physical SIM cards. This can help you avoid expensive roaming charges.

  • Most modern smartphones, tablets, and smartwatches support eSIM technology. Popular devices include the latest models from Apple, Google Pixel, and Samsung Galaxy. Check your device's specifications for eSIM compatibility or view this page on Esimify: https://esimify.in/devices

  • An eSIM works by downloading a "profile" from a carrier directly to your device. Once installed, it can be managed through your device's settings, allowing you to switch between plans or carriers without physically changing SIM cards.

  • An eSIM (Embedded Subscriber Identity Module) is a digital SIM that allows you to activate a cellular plan without the need for a physical SIM card. It enables easier switching between carriers and plans and supports multiple profiles simultaneously.