1. Purpose of the Cancellation Policy

The purpose of this Cancellation Policy is to outline the process and conditions under which customers may cancel their eSIM purchases or subscriptions with eSIMify. This policy ensures fair treatment of customers and efficient service management in compliance with applicable Indian consumer protection laws.

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2. Scope

This policy applies to all eSIM services and subscriptions offered by eSIMify through its website and mobile applications. It covers both one-time eSIM purchases and recurring subscriptions.

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3. Cancellation Window and Conditions

Customers can request cancellation under the following conditions:

• Before Activation: If the eSIM has not been activated, customers may request cancellation within 48 hours of purchase for a full refund.

• After Activation: Once the eSIM has been activated, cancellations are generally not eligible for refunds. However, exceptions may be granted in cases of verified technical issues or if the service does not function as advertised.

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4. Refund Eligibility

Refunds will be processed as per the following criteria:

• Full Refunds: Eligible if the cancellation request is made within 48 hours of purchase and the eSIM has not been activated.

• Partial Refunds: If the service was activated but did not function properly due to verified technical issues on eSIMify’s end, a partial refund or account credit may be provided at eSIMify’s discretion.

• Non-Refundable Cases: Refunds will not be provided if the cancellation is requested after 48 hours of purchase and the eSIM is active and functional.

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5. Cancellation Process

To cancel an eSIM, customers must:

1. Contact Support: Reach out to eSIMify customer support via [Contact Form, Email, or Phone]. Provide your Order ID, eSIM details, and reason for cancellation.

2. Verification: Customer support may request verification details to confirm the identity of the requester.

3. Processing Time: Cancellation requests are processed within 2–3 business days. If a refund is approved, it may take an additional 5–10 business days to reflect, depending on the payment provider.

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6. Technical Issues and Service Quality Guarantee

In case of technical issues:

• Service Review: If a customer reports eSIM functionality problems, eSIMify will investigate. If confirmed as a technical fault on eSIMify’s end, a refund or account credit may be issued.

• Device Compatibility: eSIMify provides detailed information on supported devices. Customers are responsible for checking compatibility before purchase. Refunds will not be issued for device incompatibility.

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7. Right to Refuse Cancellation or Refunds

eSIMify reserves the right to deny cancellation or refund requests if:

• The eSIM has been used in violation of eSIMify’s Terms of Service.

• The cancellation request is made beyond the 48-hour cancellation window without valid grounds.

• The customer has previously abused the cancellation or refund policy.

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8. Changes to the Cancellation Policy

eSIMify reserves the right to update or modify this policy at any time in response to changes in legal, regulatory, or business requirements. Customers will be informed of major updates through email or via the official website.

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9. Contact Information

For cancellations or related inquiries, please contact eSIMify Customer Support:

 

• Email: support@esimify.in

• Phone: +91 95945 67665

• Address: Vashi, India