Cancellation Policy

Last updated: 4 July 2026

This Cancellation Policy explains when an eSIM order placed with Esimify Global Private Limited ("eSIMify") can be cancelled. Because eSIMs are digital and delivered instantly, cancellation depends on whether the eSIM has been installed or used.

1. Before installation or use

If you have not yet installed the eSIM or consumed any data, you may request cancellation and a refund by contacting us on WhatsApp (+91 8291000333) or at support@esimify.in with your order number. Eligible refunds are handled per our Refund Policy.

2. Wrong destination

If you purchased the wrong destination, contact support before installing or using the eSIM and we will help you cancel and refund it (subject to the eSIM being unused).

3. After installation or use

Once an eSIM has been installed or has started consuming data, the order is considered fulfilled and generally cannot be cancelled. Network-related issues at your destination are handled under section 2 of our Refund Policy.

4. Activation failures

If an eSIM could not be activated due to a technical issue, you are entitled to a full refund with no deduction — see our Refund Policy.

How to cancel

Message our WhatsApp support (+91 8291000333) or email support@esimify.in with your order number. We never share your details with any third party.

Company details

Esimify Global Private Limited
GSTIN: 27AAJCE4107C1Z1
Udyam Registration No.: UDYAM-MH-33-0792221
Registered office: UNIT NO. 2114, Z1 WING, PLOT NO. 03, SECTOR-25, JANTA MARKET ROAD, VASHI, NAVI MUMBAI, MAHARASHTRA, INDIA.
Email: support@esimify.in
Website: https://esimify.in